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Shipping & Returns

Shipping Policy

Currently not accepting custom orders.

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  • Please allow 7-10 business days from the date of your order.

  • Once your order is shipped you will get emailed your tracking number asap from my business email, wesona.mark@gmail.com or shippo link.

  • Please include your phone number with your order so that if necessary, the carrier can contact you. 

  • If an option is not currently available for your order, please contact Wesona with your shipping address and it will get set it up for you.

Return & Exchange Policy

We accept returns on orders, but we do not offer exchanges.

  • Return requests will be processed once the returned item has been received.

  • Once the return is received and processed, a refund will be issued to the original payment method.

  • Please allow 5 to 7 business days for the refund to appear in your bank account, depending on your financial institution.

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​No Returns for Art Print Orders

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  • Please note that all prints and accessories are specially created to order just for you.

  • Therefore, all sales are final, and there are no returns or exchanges unless the item is damaged in shipping.

Damage During Shipping & Repairs

We offer free repairs on all orders purchased from Wesona.

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  • If your item requires a repair, please contact us by email or Instagram messenger, and we will provide a prepaid shipping label to help make the return process as quick and easy as possible.

  • Once we receive your item, we will complete the repair and return it to you at no additional cost.

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In the unlikely event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the artists inspection.

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  • The refund will be issued by the shipper, Wesona.

  • Please note, there are no exceptions to this policy.

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